Cancellation policy

Booking deposits are non-refundable. The deposit reserves your slot and covers preparation time and products set aside for you.

Appointments may be rescheduled once with at least 24 hours’ notice, subject to availability. Requests made with less than 24 hours’ notice may require a new deposit.

If you arrive more than 60 minutes late without prior notice, your appointment may be cancelled or a late fee may apply depending on availability.

Training enrollments are confirmed on full payment. Places may be transferred to a later cohort where possible, but training fees are non-refundable.