FAQ

Good to know

Everything clients usually ask before their first appointment.

How long do cluster lashes last?+

With proper aftercare, a cluster lash set looks beautiful for 2–3 weeks. We recommend a fresh set every 3 weeks, and avoiding oil-based products around the eyes to protect retention.

How should I prepare for my appointment?+

Come with clean, makeup-free eyes, avoid caffeine right before your appointment, and please do not curl or tint your lashes beforehand. Arriving relaxed helps you stay comfortable throughout.

Can I wear makeup before my appointment?+

Please arrive with no eye makeup — no mascara, eyeliner or oily skincare around the eyes. Light face makeup elsewhere is fine.

How long does Brow Lamination last?+

Brow lamination typically lasts 4–6 weeks, depending on your natural hair growth and aftercare. Keep brows dry for the first 24 hours.

How long does Brow Tint last?+

A brow tint lasts about 2–4 weeks on the hair, fading softly and gradually rather than all at once.

Do I need to pay a booking deposit?+

Yes. A 50% non-refundable deposit secures your appointment and is paid online during booking. The remaining balance is paid at your appointment.

What is your cancellation policy?+

Booking deposits are non-refundable. Appointments can be rescheduled once with at least 24 hours' notice. Arriving more than 60 minutes late without notice may mean your appointment is cancelled or a late fee applies.

Still have a question? Message us on WhatsApp — we are happy to help with enquiries and support.