Refund policy

Appointment deposits. The 50% booking deposit is non-refundable. It secures your slot and is applied to your service on the day.

Remaining balance. The remaining 50% is paid at your appointment and is only charged for services delivered.

Training fees. Training requires 100% payment before the start date and is non-refundable. Where possible, your place can be transferred to a later cohort.

Payment issues. If you are charged twice or a payment fails after being debited, contact us on WhatsApp with your booking reference and the duplicate amount will be refunded in full.